Frequently Asked Questions

Quick answers to common questions about NeroScale.

General Questions

What is NeroScale?

NeroScale is a productivity toolkit for Autodesk Revit that helps you work faster and smarter. It includes tools for transferring parameters, validating data, exporting information, checking model quality, and automating repetitive tasks.

What versions of Revit does it work with?

NeroScale supports: - Revit 2024 - Revit 2025 - Revit 2026

All updates and service packs for these versions are supported.

Does it work on Mac?

No. NeroScale requires Windows as Revit itself is only available on Windows. You need Windows 10 or Windows 11 (64-bit).

Does it work with Revit LT?

Some features work, but NeroScale is designed for full Revit. Many tools require Revit's API which isn't available in LT. We recommend using full Revit for best results.

Installation and Setup

How do I install NeroScale?

  1. Download the installer from your account or the link provided
  2. Close Revit if it's running
  3. Run NeroScale-Setup.exe
  4. Follow the installation wizard
  5. Restart Revit
  6. Look for the NeroScale tab in Revit's ribbon

Do I need administrator rights to install?

Yes, installing requires administrator privileges on your computer. Contact your IT department if you don't have admin rights.

Can I install it on multiple computers?

That depends on your license type: - Single-user license: One computer at a time - Floating license: Use on any computer, but limited concurrent users - Network license: Multiple computers as per your agreement

Check your license terms or contact support for clarification.

How do I update to a new version?

  1. Uninstall the current version
  2. Restart your computer
  3. Install the new version
  4. Your license and settings are preserved

Licensing

How do I activate my license?

  1. Click the NeroScale tab in Revit
  2. Click the License button
  3. Enter your license key
  4. Click Activate
  5. You'll see confirmation when successful

What if my license key doesn't work?

  • Make sure you copied the entire key (no extra spaces)
  • Check it's for NeroScale (not another product)
  • Verify it hasn't expired
  • Contact your administrator or support for help

How many computers can I use my license on?

Depends on your license type: - Single-user: One computer at a time (can transfer between computers) - Floating: Limited concurrent users across multiple computers - Team: Multiple users as per your agreement

Can I use NeroScale offline?

Initial activation requires internet connection. After activation: - Most tools work offline - License verification happens periodically (usually monthly) - Extended offline use may require re-activation

My license expired - what now?

Contact your administrator or support to renew your license. You'll receive a new license key when renewal is processed.

Using the Tools

Which tool should I use for...?

Copying parameter values: - Use ParameterTransfer

Checking model quality: - Use Model Health Check

Working with schedules in Excel: - Use Schedule Excel

Validating model data meets standards: - Use NeroSpec

Exporting all model data: - Use Revit Extractor

Controlling element joins: - Use CascadingJoin or JoinCutPriority

Adding parameters to families: - Use Add Shared Parameters to Family

Do tools modify my model?

Some do, some don't:

Read-only tools (don't change model): - Model Health Check - Revit Extractor - NeroSpec (just validates, doesn't change)

Editing tools (change model): - ParameterTransfer (copies values) - Schedule Excel (when importing) - CascadingJoin (changes joins) - Add Shared Parameters (adds parameters)

Always save before using editing tools, just in case.

Can I undo changes made by tools?

Yes, use Revit's standard Undo (Ctrl+Z) immediately after a tool operation. However, some complex operations may not be fully undoable. That's why we recommend saving before using tools.

Will tools work on large models?

Yes, but they may take longer: - Model Health Check: A few minutes for large models - Revit Extractor: 5-15 minutes with links included - NeroSpec: Depends on rules and model size - CascadingJoin: Longer for models with many elements

Be patient and watch for progress indicators.

Working with Files

What file formats can I export to?

Different tools support different formats:

Model Health Check & CascadingJoin: - Excel (.xlsx) - JSON (.json) - CSV (.csv)

Revit Extractor: - SQLite database (.db) - Excel (.xlsx)

Schedule Excel: - Excel (.xlsx)

Can I import data back into Revit?

Yes, with these tools: - Schedule Excel: Import edited schedules from Excel - ParameterTransfer: Transfer values back to elements

Other exports are for reporting and analysis only.

Where should I save export files?

We recommend: - Save to a local drive (C:) for best performance - Use a dedicated folder for NeroScale exports - Include date in filename for tracking - Backup important exports

Avoid saving directly to network drives during export - copy files there after.

Can I share export files with team members?

Yes! Export files are standard formats: - Excel files - anyone with Excel can open - CSV files - any spreadsheet program - JSON files - for technical users/programs - SQLite databases - need SQLite viewer (free)

Worksharing and Collaboration

Does NeroScale work with central models?

Yes, but keep in mind: - You need workset ownership to edit elements - Synchronize before and after using tools - Some tools work better in detached copies for testing - Communicate with team when using editing tools

Can multiple people use NeroScale at the same time?

On the same model: - Export/report tools: Yes, no problem - Editing tools: Be careful - coordinate with team - Make sure worksets are properly assigned

On different models: - Yes, no issue (license permitting)

Will it work with linked models?

Some tools include linked model data: - Revit Extractor: Check "Include Linked Models" - Model Health Check: Can check links if loaded

Most other tools work on active model only. Open linked models separately if needed.

Troubleshooting

The NeroScale tab doesn't appear in Revit

  1. Go to File > Options > Add-Ins
  2. Look for NeroScale in the list
  3. Make sure it's checked/enabled
  4. Click OK and restart Revit

Still missing? See Troubleshooting Guide for more help.

A tool button is grayed out

This usually means: - You need a project file open (not just Revit) - Some tools don't work in family files - You may need to select elements first - Check you have an active view open

Tools are running very slowly

This is often normal for: - Very large models - Operations on thousands of elements - Including linked models - Complex validations

Speed it up by: - Process smaller sections at a time - Close unnecessary views - Don't include linked models if not needed - Use faster export formats (CSV vs Excel)

I got an error message - what do I do?

  1. Read the error message - it usually explains the problem
  2. Check the Troubleshooting Guide
  3. Try the operation again
  4. If it persists, contact support with:
  5. Screenshot of the error
  6. What you were doing
  7. Your Revit and NeroScale versions

Data and Privacy

What data does NeroScale collect?

NeroScale collects: - License activation information - Basic usage statistics (which tools are used) - Error reports (if crashes occur)

We do NOT collect: - Your Revit model data - Project contents - Personal information - Client data

Where is my data stored?

Export files are stored exactly where you choose when exporting. NeroScale doesn't upload your model data anywhere. All processing happens locally on your computer.

Is my data secure?

Yes: - NeroScale only reads Revit data locally - Exports stay on your computer or network - No model data is sent to our servers - License verification is the only online activity

Getting Help

Where can I find help?

Documentation: - Getting Started Guide - Individual tool documentation - This FAQ - Troubleshooting Guide

Support: - Contact Support - Email: support@neroscale.com - Response usually within 24 hours

How do I report a bug?

  1. Note what you were doing when the problem occurred
  2. Screenshot any error messages
  3. Note your Revit and NeroScale versions
  4. Contact Support with details

We appreciate bug reports - they help us improve!

Can I request a new feature?

Yes! We love hearing from users. Send feature requests to support@neroscale.com. Include: - What you want to do - Why it would be helpful - How you work currently

We review all requests for future versions.

Do you offer training?

Contact your administrator or our sales team about: - Video tutorials (some available online) - Live training sessions - Custom team training - Documentation and guides

Pricing and Licensing

How much does NeroScale cost?

Pricing varies by: - Number of users - License type (single, floating, network) - Annual vs perpetual - Enterprise agreements

Contact sales@neroscale.com for current pricing.

Is there a trial version?

Contact support@neroscale.com to request a trial license. Trials are typically 14-30 days.

Can I buy a subscription instead of perpetual license?

Yes, we offer both options: - Subscription: Pay annually, includes updates and support - Perpetual: One-time purchase, optional maintenance

Contact sales for details.

What happens when my subscription expires?

When a subscription expires: - Tools will stop working - You can't activate new versions - Your data and exports remain accessible - Renew to continue using

Technical Questions

Can I use NeroScale with Dynamo?

NeroScale tools are separate from Dynamo, but: - Export files can be used in Dynamo workflows - Some users create Dynamo scripts that work with NeroScale exports - They complement each other well

Does it work with Revit API scripts?

NeroScale has its own API that advanced users can access. Contact support for API documentation if you're a developer.

Can I customize the tools?

The tools have built-in options and settings, but the code isn't customizable. However: - Save configurations for reuse - Create templates for common operations - Contact support for customization requests

What if I'm having problems no one else has?

Some issues are unique to specific setups: - Your Revit installation - Windows configuration
- Model specifics - Network setup

Contact support and we'll work with you directly.

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